# Refund Policy ## Overview Probly is a peer-to-peer market. When you trade, you're buying shares from or selling them to other users — prices move with supply and demand, and you take on the market risk of your position. **Normal trading losses are not refundable.** In a small set of specific circumstances, however, a market may be voided and affected positions refunded. ## When Markets May Be Voided A market may be voided when: * The resolution source becomes unavailable and no acceptable alternative exists * The event is cancelled or indefinitely postponed with no clear path to resolution * The outcome is genuinely ambiguous and cannot be determined fairly under the published rules * A critical setup error is discovered that materially affects fairness If a void is declared, Probly announces it on the affected market page and notifies holders. The specific handling of any refund is determined on a case-by-case basis under the [Terms of Use](/resources/terms-of-service.md). ## What Is Not Refundable * Normal trading losses (you were on the wrong side of a market that resolved correctly) * Losses from slippage on market orders * Losses from orders you placed by mistake * Losses from price movements while your order was open * Network gas fees paid to the blockchain ## Appealing a Resolution If you believe a market resolved incorrectly against its published rules: 1. Email **** with the market name and your concern 2. Attach supporting evidence (official sources, timestamps, etc.) 3. Appeals are reviewed strictly against the market's published rules {% hint style="warning" %} Resolutions consistent with the published rules are **final** — even if you disagree with the real-world outcome. See the [Terms of Use](/resources/terms-of-service.md) for the binding dispute procedure. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.probly.com/resources/refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.